You have the right to cancel your purchase within 14 days without giving any reason.
The 14-day cancellation period starts at the earliest from the time when you receive information about cancellation rights and information about where you should send notification of the intention to use your cancellation right. You are therefore informed about your cancellation right when you register as a customer as well as when bidding and when you win an auction. You can also read about your cancellation right on www.auktionshuset.com.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the good. If you pick up/ collect/receive a lot on Monday the 1st you need to cancel the purchase by the end of Monday the 15th of the same month. If the last day of the 14-day period falls on a national holiday, Saturday, Christmas Eve or New Year's Eve, you can wait until the next working day.
Using your cancellation right
To exercise the right to cancel, before the cancellation period ends you must inform the Auktionshuset auction house where you purchased your lot of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
You can also cancel a purchase by using our email service, which you can find on www.auktionshuset.com under the menu item 'About us'. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.
When you win an auction you also receive a model cancellation form in the winning bid email, which you are also welcome to use. This, however, is not obligatory. You can send notification of any description with your explicit wish to cancel directly to the relevant auction house or to Auktionshuset' headquarters at firstname.lastname@example.org.
If the lot is a physical good, you shall send back the good or hand it over to the Auktionshuset auction house where you purchased it without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. It is sufficient that within this period you have handed the item over to the post office or the transport company responsible for returning it to Auktionshuset. As proof that the item has been returned within the cancellation period, you can save the receipt that shows the item has been handed over to the post office or transport company in order to be returned.
You will have to bear the direct cost of returning the goods. The cost is estimated not to amount to a sum higher than the delivery costs incurred in the initial purchase.
Effects of cancellation
If you cancel purchase of an item you have bought at Auktionshuset, the full purchase price is reimbursed to you. This is without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest. In accordance with the EU Directive on Consumer Rights introduced 13 June 2014, a buyer can return an item within the cancellation period also if the item has been used. This, however, involves a reduction in the value of the item. In the event of any cancellation, this reduction in value will be deducted from the amount you are reimbursed as a buyer. It is the auction house that determines the reduction in value.
Choice of delivery option is important for whether you will be refunded delivery costs when cancelling a purchase.
As a customer at Auktionshuset you have several different delivery options.
1) You can choose to have smaller items that comply with certain size and weight criteria sent by post.
2) You can choose to have larger items shipped using one of the shipping companies represented with a price quote on our website.
3) You can choose to collect the item in person or give someone else written permission to do this on your behalf, including another transport company than our contracted transport partner.
Delivery costs for a cancelled item will only be refunded if you have received the goods delivered by mail or with our regular transport partner and if you use that same company for sending the item back to us.
Please also be aware that when a purchase is cancelled, at all times you incur the cost of the return delivery from you to Auktionshuset.com.
Any costs incurred by you in connection with payment by credit or debit card over the internet or bank transfer will not be refunded.
Exceptions to cancellation rights
Cancellation rights do not apply to professional dealers (when the purchase is a transaction of their business).
Cancellation rights also do not apply to sellers who have bid on their own item or to individuals in the seller's household. The seller, and individuals closely connected to the seller, already have in-depth knowledge of the item and therefore do not require the protection that cancellation rights offer bidders who have no prior knowledge of the item.
No cancellation rights apply to purchase of recreational activities like cultural events, courses, lectures, travel or experiences where the auction mentions the day or the particular period when the relevant service must take place.
Abuse of cancellation rights
Auktionshuset has to ensure that all auctions are ethically correct and that as a buyer at Auktionshuset you can place bids with the confidence that all other bids in the auction are genuine. Therefore, we cannot sustain customer relations with customers who repeatedly use their cancellation rights in such a way that a pattern becomes apparent that suggests that they did not have the express intention of standing by their bids.
Auktionshuset assesses in each individual case if the customer's bidding patterns are in accordance with the objectives as set out above. If we notice behaviour that represents abuse of the cancellation right, we send a formal warning that if this behaviour repeats itself we will choose not to deal with the customer anymore and deactivate the customer's account at Auktionshuset.